For any questions/queries you may have, please email us or complete our contact form.
One of our agents will get in touch with you asap.
We accept all types of credit and debit cards: Visa, AMEX, Mastercard... AND PAYPAL
Our site is certified by SSL and all payments are encrypted with this protocol -payments are 100% secure.
Yes, we have several warehouses internationally so shipments are worldwide, wherever you are from, you can have your 1KPUZZLES™.
We value our customers' experience so we offer free shipping on all orders.
After placing your order, our team in the warehouse will process and prepare your products for shipment within 2 to 5 working days. We do not process/ship on weekends.
Can aIf your order has not yet been shipped, you have 12 hours to cancel/change the address. If this time limit has passed we cannot change it.
After processing and shipping the product from one of our warehouses, we will send you a shipping confirmation email along with information so you can track your order. Delivery times usually range from 10 to 20 working days to Europe (slightly longer for islands) due to the current situation. We do our best to ensure that your order reaches you as soon as possible.
Of course, you can find all the details about our return policy by clicking here: SEE RETURN POLICY
We are not responsible if the shipping company returns the package to the origin because the delivery has failed 2 or more times. This is the total responsibility of the customer.