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FAQs

CONTACT US

•  I have a question or query, how do I contact you?

    For any questions/queries you may have, please email us or complete our contact form.

    One of our agents will get in touch with you asap.

    1kpuzzles@gmail.com

    PAYMENTS

     • What payment methods do you accept?

    We accept all types of credit and debit cards: Visa, AMEX, Mastercard... AND PAYPAL

    • Is it safe to pay on your website?

    Our site is certified by SSL and all payments are encrypted with this protocol -payments are 100% secure.

     

    SHIPPING

    • Do you ship worldwide?

    Yes, we have several warehouses internationally so shipments are worldwide, wherever you are from, you can have your 1KPUZZLES™.

    • What is the cost of shipping?

    We value our customers' experience so we offer free shipping on all orders.

    • When will my order be processed?

    After placing your order, our team in the warehouse will process and prepare your products for shipment within 2 to 5 working days. We do not process/ship on weekends.

    • Can an order be cancelled?

    Can aIf your order has not yet been shipped, you have 12 hours to cancel/change the address. If this time limit has passed we cannot change it.

    • How long will it take to receive my order?

    After processing and shipping the product from one of our warehouses, we will send you a shipping confirmation email along with information so you can track your order. Delivery times usually range from 10 to 20 working days to Europe (slightly longer for islands) due to the current situation. We do our best to ensure that your order reaches you as soon as possible.

    RETURNS

    • Do you have a refund policy/return guarantee?

    Of course, you can find all the details about our return policy by clicking here: SEE RETURN POLICY

     

    We are not responsible if the shipping company returns the package to the origin because the delivery has failed 2 or more times. This is the total responsibility of the customer.