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Information in compliance with personal data protection regulations

In Europe and in Spain there are data protection regulations designed to protect your personal information, which are obligatory for our entity.

Therefore, it is very important for us that you understand perfectly what we are going to do with the personal data we ask you for.

Thus, we will be transparent and give you control of your data, with simple language and clear options that will allow you to decide what we will do with your personal information.

Please do not hesitate to ask us if you have any questions after reading this information.

Thank you very much for your cooperation.

Our contact email address: Our website: 

We are at your disposal, do not hesitate to contact us.

What will we use your data for?
In general, your personal data will be used to contact you and provide you with our services.

They may also be used for other activities, such as sending you advertising or promoting our activities.

Why do we need to use your data?
Your personal data are necessary for us to be able to contact you and provide you with our services. In this respect, we will provide you with a number of boxes that will allow you to decide clearly and simply on the use of your personal information.

Who will know the information we ask for?
In general, only the personnel of our entity who are duly authorised will be able to know the information we ask for.

Similarly, those entities that need to have access to your personal information in order for us to provide you with our services may have knowledge of it. Thus, for example, our bank will know your data if the payment of our services is made by card or bank transfer.

Likewise, those public or private entities to which we are obliged to provide your personal data in order to comply with any law will have knowledge of your information. To give you an example, the Tax Law obliges you to provide the Tax Office with certain information on economic operations that exceed a certain amount.

In the event that, apart from the cases mentioned, we need to disclose your personal information to other entities, we will ask for your permission beforehand through clear options that will allow you to decide in this respect.

How will we protect your data?
We will protect your data with effective security measures depending on the risks involved in the use of your information.

To this end, our entity has approved a Data Protection Policy and annual controls and audits are carried out to verify that your personal data is safe at all times.

Will we send your data to other countries?
There are countries in the world that are safe for your data and others that are not so safe. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from a data protection point of view.

In the event that, in order to provide you with the service, it is essential to send your data to a country that is not as safe as Spain, we will always ask for your permission beforehand and will apply effective security measures that reduce the risks of sending your personal information to another country.

How long will we keep your data?
We will retain your data during our relationship and for as long as we are required by law. Once the applicable legal deadlines have passed, we will dispose of your data in a safe and environmentally friendly manner.

What are your data protection rights?
You can contact us at any time to find out what information we have about you, rectify it if it is incorrect and delete it once our relationship has ended, if this is legally possible.

You also have the right to request the transfer of your information to another entity. This right is called "portability" and may be useful in certain situations.

To request any of these rights, you must make a written request to our address, along with a photocopy of your ID card, so that we can identify you.

At our entity's offices we have specific forms to request these rights and we offer you our help in filling them out.

To find out more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (

Can you withdraw your consent if you change your mind at a later date?
You can withdraw your consent if you change your mind about the use of your data at any time.

For example, if you were once interested in receiving advertising for our products or services, but no longer wish to receive advertising, you can inform us by filling in the form available at our offices.

If you believe that your privacy rights have been disregarded, where can you make a complaint?
If you believe that your rights have been disregarded by our company, you can file a complaint with the Spanish Data Protection Agency by one of the following means:

Web site:
Postal address:
Spanish Data Protection Agency
C/ Jorge Juan, 6

By telephone:
Tel. 901 100 099

Tel. 91 266 35 17

Formulating a claim at the Spanish Data Protection Agency does not involve any cost and the assistance of a lawyer or solicitor is not necessary.

Will we draw up profiles about you?
Our policy is not to create profiles about the users of our services.

However, there may be situations in which, for the purposes of providing the service, commercial or otherwise, we need to draw up profiles of information about you. An example might be the use of your purchase or service history to provide you with products or services tailored to your tastes or needs.

In such cases, we will implement effective security measures to protect your information at all times from unauthorised persons who may seek to use it for their own benefit.

Will we use your data for other purposes?
Our policy is not to use your data for purposes other than those explained to you. If, however, we need to use your data for other activities, we will always ask your permission beforehand through clear options that will allow you to decide on this.